The attestation code of conduct.

Why this page exists.

Trustgent scores providers on verified outcomes. That only works if the attestations behind a score are honest, first-hand, and checkable — so we publish the standard we moderate against, and we hold ourselves to it exactly as written. The same rules apply whether an attestation praises a provider or criticises one.

The rules.

1. First-hand only. Attest only to work your organisation actually commissioned and you were in a position to assess.
2. Factual and specific. Describe what was delivered and the outcome. Scores must come with the reasoning behind them; a score without an explanation is not published.
3. No unsubstantiated accusations. Claims of misconduct, dishonesty, or legal violations are not accepted through the rating form. Report those to notice@trustgent.com where they are handled with evidence, not published as ratings.
4. No conflicts. Do not attest to your own company, to a competitor of the provider, or in exchange for any benefit. Providers may not offer clients any incentive connected to the content of an attestation.
5. Identity is verified, publication is your choice. We verify who you are (domain-matched to the rating organisation) because verification is the product. What gets published is the rating, the outcome text, and your organisation's domain — you personally stay anonymised.

Moderation and challenge.

Every attestation is reviewed by a person against this code before it affects a score. Attestations that violate the code are rejected or removed, whether positive or negative; the attester and the provider are both told the outcome and the reason. A provider can challenge an attestation via notice@trustgent.com; the attester gets the opportunity to respond, and we decide on the evidence and record the decision. Decisions can be contested with additional evidence within 30 days. The quarterly log of notices and actions is published in the notice-and-action report.

What "not yet verified" means.

A profile marked "not yet verified — claim to verify" means exactly that: we have not yet verified evidence for this provider. It is a statement of absence, not a judgment of quality, and it is displayed the same way everywhere on the site. Verification status is never affected by whether a provider pays us, and paid features never change how an unclaimed profile is presented.